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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8753
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Re order 12067972368 - plese send a verification page and

Customer Question

re order***********- plese send a verification page and number to me so
that i complete th purchase and download office 365On Fri, Nov 11, 2016 at 4:15 PM, Microsoft account team wrote:> Microsoft account
> Password ***** code
> Please use this code to reset the password ***** the Microsoft account
> [email protected]
> Here is your code:(###) ###-####> If you don't recognize the Microsoft account [email protected], you can click
> here
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: dell inspiration 14 5000 series windows 10
JA: Have you installed any updates recently?
Customer: yes and i lost my office - i just bought a new on and cannot get the verification page and code
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Computer
Expert:  Quiksilver07070 replied 29 days ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 29 days ago.

Okay, so We are not Microsoft.....just to clarify that.

.

However, I can help you get your Microsoft Office 365 working again on your New computer.

What we will have to do.....is called a Remote Session.

Customer: replied 29 days ago.
Problem is I do not have office 365 on my vomputer
Customer: replied 29 days ago.
I am going to cancel order and end this call
Expert:  Quiksilver07070 replied 29 days ago.

okay.....best of luck.

Expert:  Robert M. replied 26 days ago.

to download the actual office product you need to go to this page

https://stores.office.com/myaccount/home.aspx?ms.officeurl=myaccount&ui=en-US&rs=en-US&ad=US&fromAR=1

once there you will have to sign in to your microsoft account

that may be where you are having a problem.

If you have not completed the process of buying the ms office you can just make a new ms account.

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