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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3286
Experience:  Computer Repair Technician 5+ Years
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I'm getting an error message on Microsoft Outlook about Too

Customer Question

I'm getting an error message on Microsoft Outlook about Too Many Simultaneous IMAP connections.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Every 10 minutes
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 29 days ago.
Category: Computer
Expert:  Cory replied 29 days ago.

Welcome, I am Cory. Thank you for asking your question today.

Was the email accessed by someone in another location?

Do you access Outlook on the web or in the program?

Expert:  Cory replied 29 days ago.

How many devices is the email account connected to?

Expert:  Cory replied 29 days ago.

Let me know when you would like to continue by replying in the box below.

Customer: replied 29 days ago.
Hi. I have 2 computer where I use Outlook to get emails etc. Recently I added my cell phone to get my emails via Gmail.
Expert:  Cory replied 29 days ago.

Can I connect remotely and see if someone is accessing your account and fix the issue?

Customer: replied 29 days ago.
I believe do to me running around town and travel, my cell is accessing Gmail thru various IP addresses which is causing the problem. Apparently Google puts a limit on how many IP addresses can try to access the server and that is what is causing the error message.
Customer: replied 29 days ago.
this would be a lot easier if I could speak to you by phone.
Expert:  Cory replied 29 days ago.

I do not believe that the phone is the issue.

Customer: replied 29 days ago.
That is what I learned when I googled the error message. What do you suggest?
Customer: replied 29 days ago.
The error says "Too many simultaneous IMAP connections" The when I hit OK, it asks for my user name/password. I answer that and the error comes back and so on the loop continues. During which Outlook is non responsive.
Expert:  Cory replied 29 days ago.

DO yo have many sub folders in Outlook?

Customer: replied 29 days ago.
Sub folders meaning where I place old emails? yes
Customer: replied 29 days ago.
In a Gmail help forum. It says that when someone uses their cell phone to connect to their email via IMAP, as one travels around the cell connects via various IP addresses as it switches cell towers. Google only allows 10 connections at a time, hence the problem.
Customer: replied 29 days ago.
It says I need to sign out of all the IP sessions except one. How do I do that?
Expert:  Cory replied 29 days ago.

I understand that. Also, Outlook can use many IMAP connections. Some people have switch to Thunderbird because the IMAP connections can be limited to 1.

Expert:  Cory replied 29 days ago.

Is this a Gmail account correct?

Customer: replied 29 days ago.
is the Gmail account correct? not sure I follow your question
Customer: replied 29 days ago.
The thing about Outlook is I use it on 2 computers. One at work and the other at home. They never move so one would assume its the cell phone eating up the IMAP connections.
Expert:  Cory replied 29 days ago.

You are using Gmail on Outlook?

Customer: replied 29 days ago.
My cell uses gmail to sync with Outlook.
Customer: replied 29 days ago.
I rarely go to gmail on my computers.
Expert:  Cory replied 29 days ago.

Login to the Gmail account on the computer at http://www.gmail.com

Scroll down to the bottom and at the bottom right click on Details link

Click on Sign Out of all other web sessions

You will be signed out

Customer: replied 29 days ago.
I have done many times, problem continues.
Customer: replied 29 days ago.
I have done that many times.
Customer: replied 29 days ago.
It shows the 10 IP addresses in session. How do I close those?
Expert:  Cory replied 29 days ago.

Sign out of the web sessions

Customer: replied 29 days ago.
I did that before I signed up to speak to you. Now it says "This account does not seem to be open in any other location". but I'm still getting the error message.
Customer: replied 29 days ago.
You still with me Cory?
Customer: replied 29 days ago.
Hello???
Expert:  Cory replied 29 days ago.

Sorry, I had to step away from the computer.

Customer: replied 29 days ago.
Cory,
if this is going to take a long time, is it possible for me to leave my office for an hour or so and we pick it up after?
Expert:  Cory replied 29 days ago.

We can work on it later.

What I suggest is that you try switching the email to Thunderbird on the computer and you can limit the connections to 1. This may solve the issue, as Outlook uses many.

Customer: replied 29 days ago.
How do I do that?
Customer: replied 29 days ago.
Are you saying to use Thunderbird instead of Outlook?
Expert:  Cory replied 29 days ago.

It would be a process, but you can download it for free and setup the email accounts in it.

Customer: replied 29 days ago.
Am I exchanging Thunderbird for Outlook or Gmail?
Customer: replied 29 days ago.
Is it possible to sign out of the IP sessions in place, thus bringing the total under 10?
Expert:  Cory replied 29 days ago.

It would be Outlook.

I would try signing out of it on your phone email program and sign back in and see if it helps.

Customer: replied 29 days ago.
How do I sign out on my phone?
Expert:  Cory replied 29 days ago.

What phone do you have?

Customer: replied 29 days ago.
Samsung S7
Expert:  Cory replied 29 days ago.

What App do you use?

Customer: replied 29 days ago.
Gmail IMAP
Expert:  Cory replied 29 days ago.

The Gmail app?

Customer: replied 29 days ago.
Expert:  Cory replied 29 days ago.

Is it the default account?

Customer: replied 29 days ago.
its the only account on my phone
Expert:  Cory replied 29 days ago.

You are going to have to disable it, but it might remove the emails on the phone.

Go into the settings, then the apps.

Find the Gmail app and click on disable.

Once the app is disabled, it will no longer be connected.

You can enable it the same way.

Let me know if this fixes it.

Customer: replied 29 days ago.
I went to the settings and found the app for Gmail but I can't see how to disable it?
Customer: replied 29 days ago.
NVM, I found it
Expert:  Cory replied 29 days ago.

How did it work?

Customer: replied 29 days ago.
Still early to tell. I'll let you know.
Expert:  Cory replied 29 days ago.

Please keep me up-to-date and don't forget to rate my answer with the stars above.

Customer: replied 29 days ago.
I notice now when you send me a message, I'm not getting an email like I was before.
Customer: replied 29 days ago.
Didn't work. Just got the error message
Customer: replied 29 days ago.
This is very frustrating
Customer: replied 29 days ago.
Well your idea didn't work. I ended up loading outlook on my phone and deleting Gmail. Seems to have fixed it. I appreciate your effort but in all fairness, I don't feel I should be charged for your service.

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