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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot retrieve password so I can get and delete emails,

Customer Question

cannot retrieve password ***** I can get and delete emails
JA: When did you last reset your username and password?
Customer: don't remember; I've had a lot of problems with this account.
JA: Have you installed any updates recently?
Customer: no; I'd just like to retrieve all the emails ( want to keep & then delete the account.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no; this account has been phished and I'd like to get rid of it.
Submitted: 28 days ago.
Category: Computer
Expert:  Richard replied 28 days ago.

Hi there and welcome

For which email service is this password *****?

Please let me know

Customer: replied 28 days ago.
Customer: replied 28 days ago.
No. I just want to reset my password. I will not allow you to remotely connect to my computer.
Expert:  Richard replied 28 days ago.

there is no need to remote connect

What message do you get when you now try to sign in?

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