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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot put in a password to open my yahoo mail act, the

Customer Question

i cannot put in a password ***** open my yahoo mail act
JA: How long have you had this issue with your Yahoo account?
Customer: the past several days
JA: Have you installed any updates recently?
Customer: i dont remember
JA: Anything else you want the computer expert to know before I connect you?
Customer: not at the moment
Submitted: 29 days ago.
Category: Computer
Expert:  Richard replied 29 days ago.

Hi there and welcome

Can you tell me please exactly what happens when you try to access your Yahoo account?

What message are you getting?

Expert:  Richard replied 29 days ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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