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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My wife and i have separate uber accounts-neither

Customer Question

my wife and i have separate uber accounts-neither works-believe we need to update credit card
JA: Have you contacted anyone about your account?
Customer: how do i contact someone?
JA: Have you installed any updates recently?
Customer: have tried but my password-even just reset won't get me access
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Mr.Med replied 6 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

I'm sorry about the issue, Please try to reset your password ***** clicking on the link below :

Once you create a new password, follow the steps below to update your credit card information :

1. Tap the menu icon and choose PAYMENT METHOD,
2. Tap the payment method you want to update,
3. Press CHANGE to change the expiration date, visual cryptogram and billing code associated with your card,
4. If you have an Uber for Business profile, you can also change the payment information associated with your business profile,
5. Press SAVE.

Let me know the results please

Thank you

Customer: replied 6 months ago.
Was able to do as you instructed
Then I went to Uber to sign in and wouldn't take password- I've reset several times with no luck signing in
Expert:  Mr.Med replied 6 months ago.

To only solution to fix this issue if by cotacting Uber technical support, please click on the link below to contact them :

Thank you

Expert:  Mr.Med replied 6 months ago.


Has everything worked out please?

Customer: replied 6 months ago.
No luck with Uber help- they have not responded
Expert:  Mr.Med replied 6 months ago.

I'm sorry about this, please wait for another two days and you should get a reply from them

Thank you

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