How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 34655
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My LG4 cell phone conked out on me, I took it in to Sprint,

Customer Question

My LG4 cell phone conked out on me, I took it in to Sprint, they replaed it, but said the defective phone wouldn't allow them to transfer my extensive contact! I tried to get access to my Gmail accountm, but couldn't remember my UID/PW!!! HELP!
JA: How long have you had this issue with your Gmail account?
Customer: I normally use AOL as my primary email mailbox, so I don't have access to my Gmail info in the subroutine in the back of my 74 year old brain.
JA: Have you installed any updates recently?
Customer: I don't think so, but am not absolutely sure. Again, HELP!
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am pretty close to being a LUDDITE, if U know what I mean. I love technology, but don't know as much as I would like about IT.
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

First, try to obtain your username (the gmail email address) via my link below

https://www.google.com/accounts/recovery/forgotusername

Once recalled, then reset the password ***** my link below

https://www.google.com/accounts/ForgotPasswd

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Related Computer Questions