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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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On my computer and also my phone a message pops up that I

Customer Question

on my computer and also my phone a message pops up that I have put the password ***** settings which I have down numerous times and aslo changed the password ***** also comes up on my husbands computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: macbook pro macos sierra and an iphone 6
JA: Have you installed any updates recently?
Customer: yes and I reconfigures settings after I did this it was also happening before i updated the software
JA: Anything else you want the computer expert to know before I connect you?
Customer: just how to fix it I don't know if I have a virus or if yahoo has been hacked and the problem is there
Submitted: 25 days ago.
Category: Computer
Expert:  Josh replied 25 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 25 days ago.

Let's double check to see if you have 2-step verification turned on:

Click here: https://login.yahoo.com/account

Sign into your account if prompted

Click on Account Security

Under "Two-step verification" -- Does it say ON or OFF?