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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.
I will send you the info.
do you want to use the built in software on your new mac for the letters and documents or would you prefer to install Microsoft Word for Mac?
I will be glad to help. This is a paid tech support site. They do offer free trials, however I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you
no, I am an independent Microsoft tech.
I am sorry for any difficulty or confusion.
did you have a windows computer previously?
okay, do you have a Microsoft Word for Mac software program?
okay, I can check on this for you. I am not sure about the fee but it will be cheaper than having someone come to your house. Those guys charge $199 and up.
okay, please click here for the download>>>Office 2004 11.5.0
okay, you will need the new version.