For Online Computer Support, Ask a Computer Technician
Hi there. My name is*****'m sorry that you're having this problem. I will do my best to help you. Is it an ipad that you are trying to install the Square on?
I see that you have requested SECURE REMOTE ASSISTANCE. Unfortunately, I do not have the ability to connect remotely to an ipad. I can however, connect remotely to a computer if you have one available to you and help you to reset your Apple password. Unfortunately, your payment did not go through. This often happens when your bank sees a second charge to the same company and suspects possible fraud. Usually you can simply call them and reassure them that it is a valid transaction, or you can just use a different card, if you want me to remotely connect to your computer. Otherwise, I can provide instructions here that will walk you through the process of resetting the password. Once we have it reset, I will walk you through changing it on you ipad. It will be need to be changed in at least two places. Please let me know how you would prefer to proceed. Thank you!