My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the Message app that you are using?
You can reply to me here by typing in the box below please.
okay, all cellular providers have different message apps, there are also apps that you can download from playstore.
is it the default app from the provider?
if yes, who is your cellular provider.
Hi there and welcome
What you need to do is use a recovery program to try to recover the deleted messages from the phone.
You install the program on your computer, then connect the phone to the computer and run the program
The program will then scan the phone and if possible, recover the deleted messages
You can download the program from my link below
Install it on your computer, then run it and perform the scan on the phone
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
I cannot see anything about costs here sorry, you would need to contact customer service for this (I am only an engineer)