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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36120
Experience:  Over 20 years of consulting to the IT industry
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I have motorola android phone. A couple of hours ago I tried

Customer Question

I have motorola android phone. A couple of hours ago I tried to delete ONE item from a Messenger chain. Everything in Messenger has been deleted! I want it back. Is there are back up system. Can we get it from iCloud?
JA: What kind of computer do you have?
Customer: An iMac
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not really. I just want to speak to an actual person to describe my problem and what help I want.
Submitted: 7 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 7 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the Message app that you are using?

You can reply to me here by typing in the box below please.

Customer: replied 7 months ago.
I don't understand the question - what is the message app. On my phone it says Messenger SMS
Customer: replied 7 months ago.
How much does it cost to securely connect and fix the problem
Expert:  Randy Computer Tech replied 7 months ago.

okay, all cellular providers have different message apps, there are also apps that you can download from playstore.

is it the default app from the provider?

if yes, who is your cellular provider.

Customer: replied 7 months ago.
My cellular provider is Virgin mobile
Customer: replied 7 months ago.
I don't know if my message that Virgin is my provider has gone through.
Expert:  Richard replied 7 months ago.

Hi there and welcome

What you need to do is use a recovery program to try to recover the deleted messages from the phone.

You install the program on your computer, then connect the phone to the computer and run the program

The program will then scan the phone and if possible, recover the deleted messages

You can download the program from my link below

http://www.easeus.com/android-data-recovery-software/free-android-data-recovery.html

Install it on your computer, then run it and perform the scan on the phone

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Thank you

Customer: replied 7 months ago.
I'm concerned about security and cost here. From my search on-line I am aware that I need to download a recovery program. Let me know the cost of your service, please.
Expert:  Richard replied 7 months ago.

I cannot see anything about costs here sorry, you would need to contact customer service for this (I am only an engineer)