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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need help, my yahoo is not reponding to request. My email

Customer Question

I need help, my yahoo is not reponding to request. My email address is***@******.*** But your request says it is***@******.*** That is not mine. Joan
JA: Just to clarify, what email service provider are you using?
Customer: Is that yahoo.ca you are asking?
JA: Have you installed any updates recently?
Customer: When I got home in the end of Sept. my problem begun
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just fix it please for me.Joan Thanks
Submitted: 28 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 28 days ago.

Hi,
I'm sorry about the issue. Do you mean when you go to the yahoo mail website, it shows a different email address?

Does it let you sign out the wrong email address (by moving your mouse to the name at the upper right corner of the yahoo mail page)?

Do you remember your email password?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 28 days ago.

Please stay with me on this web page. What's the make / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  IT Miro replied 24 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you still require assistance with the Yahoo! e-mail account issue?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 20 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro