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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Google Voice stopped working, do you offer support for GV,

Customer Question

Google Voice stopped working , do you offer support for GV
JA: What kind of computer do you have?
Customer: PC
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Customer: replied 7 months ago.
Are you there?
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you having trouble logging into your google account, or is it some other problem with google voice?

Customer: replied 7 months ago.
We have 2 Obihi boxes hooked up to the PC's and we are not able to make or receive calls
Customer: replied 7 months ago.
we have tried to reset by unplugging everything
We tried that 4 times
Expert:  technicalcat replied 7 months ago.

Are these NEW boxes you are trying to setup, or were they working before?

Customer: replied 7 months ago.
over 1 year in use
Customer: replied 7 months ago.
Do you have a tech their that is a Google Voice Expert?
Expert:  technicalcat replied 7 months ago.

are you getting an error on the obihi boxes? what exactly is happening with them at this time?

Customer: replied 7 months ago.
There are three lights but the Phone one does not light up. But the same thing is happening with both boxes so I am sure that it is not a hardware issue.
Customer: replied 7 months ago.
Expert:  technicalcat replied 7 months ago.

are you able to login to the voice accounts you are using on a computer, and/or make a test call?

Customer: replied 7 months ago.
I already paid $40 and I would like you to fix the problem please
Customer: replied 7 months ago.
please respond
Expert:  technicalcat replied 7 months ago.

I sent you an offer for remote services, because this type of problem is much easier solved with a remote connection and/or phone support due to troubleshooting steps. The remote service includes a one-on-one secure connection to your computer and phone support. Would you like remote service?

if not, please let me know:

are you able to login to the voice accounts you are using on a computer, and/or make a test call?