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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31326
Experience:  Over 20 years of consulting to the IT industry
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When I cvlick on the Facebook icon app, nothing happens. I

Customer Question

When I cvlick on the Facebook icon app, nothing happens. I can get to facbok via google, but not through the app.
JA: When did you last use the account?
Customer: Today via internet explorer or google
JA: Have you installed any updates recently?
Customer: Just the updates that come through the power on or off.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Computer
Expert:  Richard replied 29 days ago.

Hi there and welcome

What is the make and model of the device you are using the Facebook app on?

Please let me know

Customer: replied 29 days ago.
Surface Pro 3
Customer: replied 29 days ago.
windows10
Expert:  Richard replied 29 days ago.

Thanks

Swipe in from the right side of the screen and tap 'All settings.' Select System and then tap Apps & features. You can sort the list of apps by size, name, or install date select it from the list and then tap or click the uninstall button

Then restart the Surface Pro, install the app again and tell me if it now functions please.

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