HI there and welcome
To clarify, you mean you do not have any access now to internet?
Or your AOL emails?
ok, how are you accessing AOL? Via the AOL Desktop program or via your internet browser?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
I need you to reply please to my last question...
how are you accessing AOL? Via the AOL Desktop program or via your internet browser?
ok, that does not answer it sorry, but then click on this link here
What happens when you sign in there?
please do the instructions I sent you
ok... but can you do the instructions I gave you and respond on this please?
click on this link herehttp://mail.aol.comWhat happens when you sign in there?
ok, can you use my link below to reset your password *****
Tell me if you are able to reset the password *****
ok, then it has been closed due to violating the terms and conditions of AOL.
Where they are sending you to is here
As they claim you have violated one of these items.
I am really sorry but you will need to create a new account which you can do here
And use this moving forward.
This is the notice they are referring to, the list of Terms and Conditions.
I have repeated it again below
then it has been closed due to violating the terms and conditions of AOL.Where they are sending you to is herehttp://legal.aol.com/TOSAs they claim you have violated one of these items.I am really sorry but you will need to create a new account which you can do herehttps://i.aol.com/reg/signupAnd use this moving forward.
you can call on(###) ###-####/p>
I cannot as they may need to email you on it, so make a second account here
And use this account to send the email.