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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 33807
Experience:  Over 20 years of consulting to the IT industry
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My aol internet service was terminated, how do I get back on

Customer Question

My aol internet service was terminated, how do I get back on aol
JA: How long have you had this issue with your A.O.L. account?
Customer: It was terminated yesterday
JA: Have you installed any updates recently?
Customer: Yes updates were installed yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

HI there and welcome

To clarify, you mean you do not have any access now to internet?

Or your AOL emails?

Customer: replied 4 months ago.
I do not have any access to my E-Mail account with AOL
I can get on the Internet
Customer: replied 4 months ago.
They told me to go to***@******.*** to re-connect
Expert:  Richard replied 4 months ago.

ok, how are you accessing AOL? Via the AOL Desktop program or via your internet browser?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 4 months ago.
I am working on my lap top and my cell phone, have you worked out the problem yet
Expert:  Richard replied 4 months ago.

I need you to reply please to my last question...

how are you accessing AOL? Via the AOL Desktop program or via your internet browser?

Customer: replied 4 months ago.
I am using a lap top computer and my cell phone to acces my E-Mails
Expert:  Richard replied 4 months ago.

ok, that does not answer it sorry, but then click on this link here

http://mail.aol.com

What happens when you sign in there?

Customer: replied 4 months ago.
I get Internet access but can get into my E-Mails as AOL said my account was terminated
Expert:  Richard replied 4 months ago.

please do the instructions I sent you

Customer: replied 4 months ago.
I use my lap top computer to access the internet but I can not access my E-Mails because AOL terminated my account because they said there was a violation and sent me to***@******.***, but was unable to get the the right place and ended upo with you
Expert:  Richard replied 4 months ago.

ok... but can you do the instructions I gave you and respond on this please?

click on this link here
http://mail.aol.com
What happens when you sign in there?

Customer: replied 4 months ago.
It tells me I do not not have an account with E-Mail address or correct password
Customer: replied 4 months ago.
All I want to do is get my AOL account re-established
Expert:  Richard replied 4 months ago.

ok, can you use my link below to reset your password *****

https://i.aol.com/account/password/start

Tell me if you are able to reset the password *****

Customer: replied 4 months ago.
I could not reset the password as it said my account was terminated
Expert:  Richard replied 4 months ago.

ok, then it has been closed due to violating the terms and conditions of AOL.

Where they are sending you to is here

http://legal.aol.com/TOS

As they claim you have violated one of these items.

I am really sorry but you will need to create a new account which you can do here

https://i.aol.com/reg/signup

And use this moving forward.

Customer: replied 4 months ago.
I DON'T REMEMBER SEEING THIS NOTICE
Expert:  Richard replied 4 months ago.

This is the notice they are referring to, the list of Terms and Conditions.

Customer: replied 4 months ago.
I did not get the,notice you sent
Expert:  Richard replied 4 months ago.

I have repeated it again below

then it has been closed due to violating the terms and conditions of AOL.
Where they are sending you to is here
http://legal.aol.com/TOS
As they claim you have violated one of these items.
I am really sorry but you will need to create a new account which you can do here
https://i.aol.com/reg/signup
And use this moving forward.

Customer: replied 4 months ago.
I can not establish a new account as this is my business account. I have have this account. Is there a phone number I can call
Expert:  Richard replied 4 months ago.

you can call on(###) ###-####/p>

Customer: replied 4 months ago.
Called the number and they said I have to send an E-Mail (*****@******.***) but I don't have access to E-Mail because AOL terminated not
My account.
Could you send the E-Mails to that address with my cell#(###) ###-####so they can call me. I can not set up a new E-Mail address because it would put me out of business
Expert:  Richard replied 4 months ago.

I cannot as they may need to email you on it, so make a second account here

https://i.aol.com/reg/signup

And use this account to send the email.