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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31128
Experience:  Over 20 years of consulting to the IT industry
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Computer is frozen. message is stopcode:THREAD STICK IN

Customer Question

computer is frozen. message is stopcode:THREAD STICK IN DEVICE DRIVER
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: ISUS MODEL CM15571 AND RUNNING WINDOWS 10
JA: Have you installed any updates recently?
Customer: YES THAT IS WHAT I WAS DOING AT THE TIME IT LOCKED UP
JA: Anything else you want the computer expert to know before I connect you?
Customer: I WAS PLAYING MICROSOFT CARD GAME WHILE IT WAS UPDATING
Submitted: 25 days ago.
Category: Computer
Expert:  Richard replied 25 days ago.

Hi there and welcome

Can you please disconnect the power cable then hold the power button for 60 seconds then release.

Then connect the power cable and tell me if it now functions please.

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