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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have no sound in windows 10, dell core 15 intel & windows

Customer Question

have no sound in windows 10
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: dell core 15 intel & windows 10
JA: Have you installed any updates recently?
Customer: maybe
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

The best option will be to use a screen connect remote session so that I can connect to your computer directly and do this for you.

I will send you the info.

Customer: replied 6 months ago.
dell inspiron 660 fast track 0512
Expert:  Randy Computer Tech replied 6 months ago.

okay, did you get the remote assistance request?

Customer: replied 6 months ago.
I didnot know this was going to cost $5 & then $19. Then what?
Expert:  Randy Computer Tech replied 6 months ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.

Customer: replied 6 months ago.
I can't get this question answered without agreeing to $25? Then what else is going to pop up?
Expert:  Randy Computer Tech replied 6 months ago.

those are only optional services in case you need them. The screen connect to the problem computer is the only optional service that you need.

Customer: replied 6 months ago.
The free offer is not so free. I can not continue after this misrepresestation.
Expert:  Randy Computer Tech replied 6 months ago.

I am sorry for any difficulty or confusion. I am not sure about any of the fees. I only do the tech support. However our service is backed by 100 % guarantee and customer service will be glad to answer any account questions for you.