Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
It sounds as if you may have chosen the wrong website... some are not reputable in their actual performance and according to customer reviews. Having 22,000 files deleted is all very well... if they were Temporary Files... and you could have done that yourself just fine by instruction from JustAnswer Experts... but 21 drivers replaced is a sign that the site was not reputable. (Though, with an old enough computer, that is just marginally possible.)
What Windows version is on the (used, second-hand) computer, please? XP, 7, 8 or 8.1, or 10 ?
Do you need someone there in person to work on your computer? if so, please tell me your town/city and state.
Price considerations are nothing to me, I wish to help with the problem.
If some organization is controlling your computer, then you signed up with them. To get you disconnected from them, knowing their organization name, website name, or what name there is on the billing for their services in your credit card records or bank records (if you cannot figure out who it is otherwise, that will be a sure clue)... will be needed.
If it takes a while to get that information, it's OK with me: this case can be returned to any time, at