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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31122
Experience:  Over 20 years of consulting to the IT industry
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I have a. Blue screen and can not get on my computer for

Customer Question

I have a. Blue screen and can not get on my computer for days. I don't know anything about computers or where to take it to get fixed. It is a Windows Vista. It shows up cOOOO21a fatal system error
JA: How much experience do you have with this particular machine?
Customer: Not much
JA: Have you installed any updates recently?
Customer: No. and not sure how to do it or where to get them?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. just want to know where I can take it
Submitted: 23 days ago.
Category: Computer
Expert:  Richard replied 23 days ago.

Hi there and welcome

Can you please disconnect the power cable from the computer and then hold the power button in for 60 seconds then release.

Then connect the power cable, power it on and tell me if it now starts correctly please.

Customer: replied 23 days ago.
Ok.
Have a Windows failed to start.
Now says windows is loading files
Goes into startup Repair is checking
System and get send information or don't send option
Expert:  Richard replied 23 days ago.

Choose don't send option please then tell me what happens.

Customer: replied 23 days ago.
I don't think
Think
I saw the response
Expert:  Richard replied 23 days ago.

ok, so what is it now saying on the screen?

Customer: replied 23 days ago.
It
It says at top Start up Repair
Windows cannot
Repair the computer automatically
if you have recently attached a device
to the computer such as a camera, or music player player
remove it and restart. I have no such device in CD
Player.
Next says Finish to exit
Options below are
View diagnostic
And
Repair details
View advanced options for
System recovery and support
I have tried both without sucess
Expert:  Richard replied 23 days ago.

ok, and if you choose advance options then choose system recovery

What then happens?

Customer: replied 23 days ago.
Select language which is
English
Select a keyboard layout
Below is highlighted Us
Expert:  Richard replied 23 days ago.

ok, chose that please, then what is the next option?