Hi. My name is***** you for your question and the opportunity to assist.
Are you downloading SP1 through Windows Update or are you downloading the standalone installer
from the Microsoft website?
Please go here: https://www.microsoft.com/en-us/download/details.aspx?id=5842
Click Download, scroll to the bottom of the list and download
either windows6.1-KB976932-X64.exe or windows6.1-KB976932-X86.exe
depending on your version of Windows 7.
The servicing stack is not a Service Pack.
Use the link above to get Service Pack 1 for either 64 (x64) or 32 (x86) bit Windows 7.
Thanks. So service pack 1 is installed and you installed KB3020369,
is it Windows Update that is now not working?
OK. Microsoft changed the way updates are delivered and released an updated windows update client.
That new update client won't be found on a Windows 7 install disk or in a service pack download
but you can get it here: https://support.microsoft.com/en-us/kb/3138612
It sounds like an installer for something else is already running.
Right click on the taskbar and open Task Manager and see what's running.
You can stop it from there.
Try restarting the machine and then try to install the update client.
In Task Manager, click the Processes tab and scroll down and look for wusa.exe
If the Windows Installer service is now not running, try to install the update client again.
It could take quite a while. On an new install of Windows 7 there will be 200+ updates
that it needs to find.
Stop the search.
Click the start button and in the search area type: services.msc
Locate the Windows Update service. Right-click on it and select Stop.
Then install the update client. It may take hours but not days.
Check in Control Panel>>Windows Update periodically to check progress.
Is the update client still searching?
Let it run. How long it takes is hard to tell.
It won't say done but you should start to see pending updates appear.
It will, eventually, My experience has been that it initially installs a bunch of updates.
Then Window Update keeps checking and finds updates to the updates.
In Control Panel>>Windows Update
click Change Settings on the left.
What's it set to?
Set it to "Download but let me decide what to install."
The new client should be running.
Go ahead and go to Control Panel>>Windows Update and run a check for updates.
Are you replying to this question on that machine?
When you installed the updated client did it indicate the it successfully installed?
In Control Panel>>Windows Update, what's happening there?
Let it run for a while. I'll be able to connect to the PC and take a look but I won't be
able to do that until this afternoon.
Thanks. I'll be in touch later. I did a clean install of Win 7 a few months back and went through much the same thing.
It's working now though.
Thanks. I'm not at a pc right now. I will be in about 2 hours (maybe less) I'll send a link then to get connected.
Hi. You there?
OK. Is there a good time for you when I could connect to the machine?
Certainly. I'll be online Monday.