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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4667
Experience:  B.Sc. Computer Science with Honors
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Uninstalled m/s money (stupid), reinstalled, requiring

Customer Question

uninstalled m/s money (stupid), reinstalled, requiring password, had saved but not accepting
JA: How much experience do you have with this particular machine?
Customer: many years, still a novice at complications
JA: Have you installed any updates recently?
Customer: no, just reinstalled, but my backup is over 2 months behind according to date
JA: Anything else you want the computer expert to know before I connect you?
Customer: need factory Microsoft defaults, had puter cleaned everything seems gone
Submitted: 25 days ago.
Category: Computer
Expert:  Michelle replied 25 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 25 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 25 days ago.

Reset your password

If you forget your standard Money password

If you forget your standard Money password (not a Windows Live ID password), and your Money file is already open, you must type your old password, and then add a new one in the Password *****

However, if you forget your standard password ***** your Money file is not already open, there is no way to reset the password ***** recover your Money file. If this happens, you’ll need to create a new Money file and begin again.

  1. On the File menu, click Password *****.
  2. Click I want to change or remove my Money password, and then click Next.
  3. To remove your existing password, type your old password, click Remove.
  4. Confirm that you want to remove your Money password, and then click Next.
  5. Click Done.
  6. On the File menu, click Password *****.
  7. Choose whether you want a Windows Live ID or a standard Money password, and then follow the instructions on the screen to add your new password *****
Expert:  Michelle replied 25 days ago.

Feel free to ask if you have any question. Ihope I’ve provided the information you were seeking.

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