Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know when you are ready.
let me know the problem you are facing a bit more in detail.
are you trying to activate skype on your smartphone or on a computer?
Check the account if its active on a computer.
are you able to login to the skype account?
if you call skype to skype its free. Are you using skype credit to call India from Philippines?
Do you want me to check the settings and do a test call using secure remote access?
yes it is.
what is your skype id?
Did you get my "hi" from skype?
let me remove the first id given by you.
no result found for srruby3
i am sorry i didnt get that.
if i understand you signed up for a skype account yesterday with a phone number
was it your phone number or your sister's number
ok and after that did you buy a calling plan in skype?
ok..how are you trying to call from phillipines to india
are you trying to call a phone number
or are you trying to call a skype id
ok is it a landline number or a mobile number
depending on the plan you have purchased it may\may not cover mobile phones calling
so we need to get the same checked
please understand that there are 2 ways to call from skype
1. from your skype to a mobile phone number(in this case its not necessary that skype should be installed on other persons phone as call would go to their phone as a normal telephone call)
2. from your skype to her skype id( in this case both of you should be logged in to skype with your own id and calling is free)
would you like me to remote connect and check the problem for you
i have already sent you the remote offer
if you are trying the first option then adding a skype app on her phone will not make a difference as skype is not required on her phone
i hope you have a different skype id and she has a different one
ok i will tell you how you need to do this step by step
you have a skype id and you are currently logged in with your own id to skype
is that correct
and your sister is logged in with her skype id
ok i will tell you how to do this
open your skype
in your contacts you will see your sisters skype id..if not add her skype id in your contact list
then click on her name
then you will see a chat window open up with a phone icon
click on the phone icon and if she is logged on skype , she will recieve your call
is your sister in phillipines
got it...seems there was a confusion about her location from your question post
give me a moment while i check
can you share her skype id
i have sent a add contact request
let me know if it shows up..if yes, please add me
if no let me know
i am trying to get this sorted out for you
my skype id is michelleclive
please add me so that if i need any info or need to do testing i may do that
no problems..i ma already in touch with skype to get this sorted
i havent got any request from her
so quite possible she was not able to figure out how to add me
do you know the password ***** her skype
maybe you could perform the steps
are you there
can you sign on www.skype.com with her phone number and her password
please confirm so that i can tell next set of steps
i have no requests...see we have to make chnages in her account
can you login to her skype account
i can tellyou the steps that you can do for her
as else it will take too much of time
we need to do these steps real fast..so either you can let me know her password ***** you can sign into her skype and do the steps
let me try
please check is india selected in the country code in dial pad
phone number doesnt look right
maybe because i am not in phillipines
i will tell you what needs to be done
she needs to open a browser and go to website www.skype.com
then needs to sign in on that page
then under profile section..needs to edit profile and add her email and phone number
once that is done let me know
see i am trying to get this sorted but 3 way support is taking too long as you are passing the message to her and vice versa and i ma getting delayed responses
i even had a skype tech with me but had to leave because of delayed responses from you
i had offered a remote assistance which you have denied
plus the password ***** has shared is not working
so my support is reallly limited to what you share with me
if you wish not to continue you may exit the chat
else if you want you can let me know if she has a pc with her and i can remote in on her pc and get this sorted for her directly
let me check
there were 3 by that id..added all 3
did not get a request from her
ok..tell her to check if she has got a request from michelleclive
i am sorry but seems she is unable to find the right options is skype itself
i had given the steps to edit her profile but seems she is unbale to do that as well
i will opt out in this case as i am limited due to her inability to try what i am giving
make sure that you are signed in to the skype with the same id that you used to purchase the credits.
and make sure on the skype website that they are international credits.
you should be able to go from the skype to the skype website to "add credit" even if you do not purchase them again it should show you what is in the account that you are logged into.
can you send me a screen shot of what your skype looks like and what the account looks like ?