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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9015
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I tried to activate pone call from skype for my sister in

Customer Question

Hi,
JA: Hello. How can we help?
Customer: I tried to activate pone call from skype for my sister in Philippians day before yesterday, but it is not activated yet
JA: Have you checked your internet connection?
Customer: yes
JA: Have you installed any updates recently?
Customer: no it is for my sister's phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 7 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you are ready.

Customer: replied 7 months ago.
Customer: replied 7 months ago.
hello, i am waiting for you
Expert:  Michelle replied 7 months ago.

let me know the problem you are facing a bit more in detail.

Customer: replied 7 months ago.
I tried to acivate phone call from skype for my sister in Philipians to call India, credit card details given for $10.5, but it is not activated yet
Expert:  Michelle replied 7 months ago.

are you trying to activate skype on your smartphone or on a computer?

Customer: replied 7 months ago.
no that is my sister's phone in philippians, she has skype downloaded in her mobile no, i tried to recharge for phone call from that
Expert:  Michelle replied 7 months ago.

Check the account if its active on a computer.

Customer: replied 7 months ago.
you mean try to make a call ?
Expert:  Michelle replied 7 months ago.

are you able to login to the skype account?

Customer: replied 7 months ago.
I opened the ac in my computer, it shows that activated the ph calls for India 800min /month
Expert:  Michelle replied 7 months ago.

if you call skype to skype its free. Are you using skype credit to call India from Philippines?

Expert:  Michelle replied 7 months ago.

Do you want me to check the settings and do a test call using secure remote access?

Customer: replied 7 months ago.
is it possible to solve the problem or not
Expert:  Michelle replied 7 months ago.

yes it is.

what is your skype id?

Customer: replied 7 months ago.
sr.ruby3
Expert:  Michelle replied 7 months ago.

Did you get my "hi" from skype?

Customer: replied 7 months ago.
could you please try in srruby3
Expert:  Michelle replied 7 months ago.

let me remove the first id given by you.

Expert:  Michelle replied 7 months ago.

no result found for srruby3

Customer: replied 7 months ago.
why we activated the ac we registered with the phone no
Expert:  Michelle replied 7 months ago.

i am sorry i didnt get that.

Customer: replied 7 months ago.
when we purchased the call phone section through skype , the first option is register ID with email, skype id or phone no, in that i have given the phone no
Customer: replied 7 months ago.
is that no you looking for or actual skype id ?
Expert:  Michelle replied 7 months ago.

if i understand you signed up for a skype account yesterday with a phone number

was it your phone number or your sister's number

Customer: replied 7 months ago.
sister's phone no
Expert:  Michelle replied 7 months ago.

ok and after that did you buy a calling plan in skype?

Customer: replied 7 months ago.
to make phone call from philipipians to India
Expert:  Michelle replied 7 months ago.

ok..how are you trying to call from phillipines to india

are you trying to call a phone number

or are you trying to call a skype id

Customer: replied 7 months ago.
phone no
Expert:  Michelle replied 7 months ago.

ok is it a landline number or a mobile number

Customer: replied 7 months ago.
its my sister's mobile no, she has skype downloaded in that mobile,
Expert:  Michelle replied 7 months ago.

depending on the plan you have purchased it may\may not cover mobile phones calling

so we need to get the same checked

Customer: replied 7 months ago.
on the details it states that either land phone or mobile
we tried both , nothing is working
Expert:  Michelle replied 7 months ago.

please understand that there are 2 ways to call from skype

1. from your skype to a mobile phone number(in this case its not necessary that skype should be installed on other persons phone as call would go to their phone as a normal telephone call)

2. from your skype to her skype id( in this case both of you should be logged in to skype with your own id and calling is free)

Customer: replied 7 months ago.
we know that, we paid for the first option
Expert:  Michelle replied 7 months ago.

would you like me to remote connect and check the problem for you

i have already sent you the remote offer

Customer: replied 7 months ago.
do I need to pay it for that
Expert:  Michelle replied 7 months ago.

if you are trying the first option then adding a skype app on her phone will not make a difference as skype is not required on her phone

Expert:  Michelle replied 7 months ago.

i hope you have a different skype id and she has a different one

Customer: replied 7 months ago.
then how can we make call
Customer: replied 7 months ago.
we have different skype ids
Expert:  Michelle replied 7 months ago.

ok i will tell you how you need to do this step by step

Expert:  Michelle replied 7 months ago.

you have a skype id and you are currently logged in with your own id to skype

is that correct

Expert:  Michelle replied 7 months ago.

and your sister is logged in with her skype id

Customer: replied 7 months ago.
no, got google
phone call from skype
sign in with ph no and password
then it states that this ac has 800min left
this is what i have done
my sister sign in her skype ac, there is a phone sign , if we click on that ask for dial phone no. but it is not going through
Expert:  Michelle replied 7 months ago.

ok i will tell you how to do this

open your skype

in your contacts you will see your sisters skype id..if not add her skype id in your contact list

then click on her name

then you will see a chat window open up with a phone icon

click on the phone icon and if she is logged on skype , she will recieve your call

Customer: replied 7 months ago.
hi Mechelle,
you didn't get my problem yet
me and my sister have skype ID and we are chating daily
but the problem is , my sister need to contact to my parents in india from her skype id to my dad's mobile no, that's what we paid for 10.5 $, it is done 2 days ago, but it is not activated yet, hope now you got the point
Expert:  Michelle replied 7 months ago.

is your sister in phillipines

Customer: replied 7 months ago.
she is
Expert:  Michelle replied 7 months ago.

got it...seems there was a confusion about her location from your question post

give me a moment while i check

can you share her skype id

Customer: replied 7 months ago.
my order no is 8044000001212090512
ph: 0011639224437917
skype id- Sr.Ruby
Expert:  Michelle replied 7 months ago.

i have sent a add contact request

let me know if it shows up..if yes, please add me

Expert:  Michelle replied 7 months ago.

if no let me know

Customer: replied 7 months ago.
haven't got request yet
Expert:  Michelle replied 7 months ago.

i am trying to get this sorted out for you

my skype id is michelleclive

please add me so that if i need any info or need to do testing i may do that

Customer: replied 7 months ago.
ok she is doing it
Expert:  Michelle replied 7 months ago.

thanks

Customer: replied 7 months ago.
internet is very slow there, so may need bit time
Expert:  Michelle replied 7 months ago.

no problems..i ma already in touch with skype to get this sorted

Customer: replied 7 months ago.
ok
Customer: replied 7 months ago.
if she couldn't answer any of your questions let me know
Expert:  Michelle replied 7 months ago.

i havent got any request from her

so quite possible she was not able to figure out how to add me

do you know the password ***** her skype

maybe you could perform the steps

Expert:  Michelle replied 7 months ago.

are you there

Expert:  Michelle replied 7 months ago.

can you sign on www.skype.com with her phone number and her password

please confirm so that i can tell next set of steps

Customer: replied 7 months ago.
she sent a request for you, could you please check it
Expert:  Michelle replied 7 months ago.

i have no requests...see we have to make chnages in her account

can you login to her skype account

i can tellyou the steps that you can do for her

Expert:  Michelle replied 7 months ago.

as else it will take too much of time

Expert:  Michelle replied 7 months ago.

can you sign on www.skype.com with her phone number and her password

please confirm so that i can tell next set of steps

Expert:  Michelle replied 7 months ago.

we need to do these steps real fast..so either you can let me know her password ***** you can sign into her skype and do the steps

Customer: replied 7 months ago.
pass word is Srruby143
Expert:  Michelle replied 7 months ago.

let me try

Expert:  Michelle replied 7 months ago.

please check is india selected in the country code in dial pad

Customer: replied 7 months ago.
it is
Customer: replied 7 months ago.
did that password *****
Expert:  Michelle replied 7 months ago.

checking

Expert:  Michelle replied 7 months ago.

phone number doesnt look right

Expert:  Michelle replied 7 months ago.

maybe because i am not in phillipines

i will tell you what needs to be done

Expert:  Michelle replied 7 months ago.

she needs to open a browser and go to website www.skype.com

Customer: replied 7 months ago.
plesse type it, i will forward it to her
Expert:  Michelle replied 7 months ago.

then needs to sign in on that page

then under profile section..needs to edit profile and add her email and phone number

Expert:  Michelle replied 7 months ago.

once that is done let me know

Customer: replied 7 months ago.
Michelle, i don't have any more time to chat, please close this, 2 hrs now , nothing happened, so i am not interested to continue this, so please close my accounts for this chating as well as direct debit for for skype phone call
Expert:  Michelle replied 7 months ago.

see i am trying to get this sorted but 3 way support is taking too long as you are passing the message to her and vice versa and i ma getting delayed responses

i even had a skype tech with me but had to leave because of delayed responses from you

i had offered a remote assistance which you have denied

plus the password ***** has shared is not working

so my support is reallly limited to what you share with me

if you wish not to continue you may exit the chat

Expert:  Michelle replied 7 months ago.

else if you want you can let me know if she has a pc with her and i can remote in on her pc and get this sorted for her directly

Customer: replied 7 months ago.
I have already passed user skype id she said she sent a request to you
Customer: replied 7 months ago.
just try this id once Sr.Ruby
Expert:  Michelle replied 7 months ago.

let me check

Expert:  Michelle replied 7 months ago.

there were 3 by that id..added all 3

did not get a request from her

Customer: replied 7 months ago.
ok, she istrying from there
Expert:  Michelle replied 7 months ago.

ok..tell her to check if she has got a request from michelleclive

Customer: replied 7 months ago.
sorry she did not get any requestwill u be able to contact her in that no given
Expert:  Michelle replied 7 months ago.

i am sorry but seems she is unable to find the right options is skype itself

i had given the steps to edit her profile but seems she is unbale to do that as well

i will opt out in this case as i am limited due to her inability to try what i am giving

Customer: replied 7 months ago.
can u refund the amount if it is transfered
Expert:  Robert M. replied 7 months ago.

make sure that you are signed in to the skype with the same id that you used to purchase the credits.

and make sure on the skype website that they are international credits.

you should be able to go from the skype to the skype website to "add credit" even if you do not purchase them again it should show you what is in the account that you are logged into.

can you send me a screen shot of what your skype looks like and what the account looks like ?

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