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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I could log in to my gmail account on my laptop until two

Customer Question

I could log in to my gmail account on my laptop until two days ago. Not sure what i need to do or why i can't connect.***@******.***
JA: How long have you had this issue with your Gmail account?
Customer: since 8/11/16
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I hope my security is intact?? Not computer literate so unsure! Thanks
Submitted: 27 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 27 days ago.

Hi,

I'm sorry about the issue. What's the error or message when logging in your gmail email?

Do you have windows xp, vista, or 7, or 8, 10, or mac laptop?
Do you have a cell phone number ending with the two digits 03? If yes, what's that full phone number? And is that phone number able to receive text messages?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 27 days ago.

What's the make / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Michelle replied 27 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

let me know when you could be online.