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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Need to supply a new password for Microsoft. asus sonic

Customer Question

need to supply a new password ***** Microsoft.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: asus sonic master
JA: Have you installed any updates recently?
Customer: it is new. I don't remember my previous password.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no. simple thing I suppose
Submitted: 25 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 25 days ago.

Hi,

I'm sorry about the issue. Do you mean you cannot log in or open anything on your computer at all?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 25 days ago.

Does the computer have windows 7 or 8 or 10?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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