I'm sorry about the issue. Do you mean you cannot log in or open anything on your computer at all?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
Please reply at the box below. Thank you,
Does the computer have windows 7 or 8 or 10?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,