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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The activation lock was on when I turned it on today and I

Customer Question

The activation lock was on when I turned it on today and I can't access my ipad
JA: How old is your iPad, and what model are you using?
Customer: Ipad Air probably 3 years old
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 23 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 23 days ago.

Hi,

I'm sorry about the issue. What exactly is showing on your iPad's screen now?

Please reply at the box below. Thank you,

Customer: replied 23 days ago.
Activation lock
Customer: replied 23 days ago.
No thank you
Expert:  Viet - Computer Tech replied 23 days ago.

What else is showing besides the words "Activation Lock"?

Please reply at the box below. Thank you,