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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to get into my email. It says the certificate is

Customer Question

I am unable to get into my email. It says the certificate is invalid.
JA: Just to clarify, what email service provider are you using?
Customer: I use outlook.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nothing besides it worked fine on Monday then Tue. and today I get the invalid message.
Submitted: 29 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 29 days ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 29 days ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 26 days ago.
I was unable to get into my email and so I didn't get your response till now. I fixed the problem without paying you. Thanks.
Expert:  Viet - Computer Tech replied 26 days ago.

I'm sorry. I replied back to you right after you submitted the issue previously. You would communicate with me at this web page, but it looked like you closed this web page previously. But I'm glad you got it working now. Do you need help with any other computer question / issue today?

Thank you for the update.