I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
What's the make / model of your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry. I replied back to you right after you submitted the issue previously. You would communicate with me at this web page, but it looked like you closed this web page previously. But I'm glad you got it working now. Do you need help with any other computer question / issue today?
Thank you for the update.