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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My updates for my fairly new HP ENVY 7640 series are not

Customer Question

My updates for my fairly new HP ENVY 7640 series are not installing, for a couple months now. I downloaded an update and now it doesn't update at all
Submitted: 25 days ago.
Category: Computer
Expert:  Jason Jones replied 25 days ago.

Hello,
I am the person that will be helping you today.

What occurs when you attempt to install the update?

Is the printer software working? If so, why do you need the update?

I will be standing by, looking forward to your response.

Thank you,
Jason