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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I try to access google and facebook on my tablet, and am

Customer Question

I try to access google and facebook on my tablet, and am told that my password ***** changed...I did not change it, have gone through a week of my security checks, and nothing is working.
JA: When did you last use the account?
Customer: I have access to my phone account and laptop account,,,via gmail...however when I want to log in to other google accounts, my password ***** not work. My tablet doesn't pick up anything.
JA: Have you installed any updates recently?
Customer: There was an update today....but I have had this problem for over a week.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm not the most computer literate person....but my two way identification is not working, when they ask my security question and send an email or text to me, it never comes through.
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the model of your tablet?

Is everything working fine on your laptop?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Also, what's the make / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,