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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm trying to install software for an old My Book World

Customer Question

I'm trying to install software for an old My Book World Edition. The disk that came with the hardware doesn't work on my new Windows 10 laptop. Do you still support this hardware?
JA: How much experience do you have with this particular machine?
Customer: The WD drive? I've been using it for years with an old desktop.
JA: Have you installed any updates recently?
Customer: I'm trying to install support software on a new laptop
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can't think of anything except the drive and software still worked on my old desktop after I upgraded to Windows 10.,
Submitted: 4 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. When you connect your My Book external hard drive to your new Windows 10 laptop, does it work?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
It's an NAS. It's supposed to connect to the router.
Customer: replied 4 months ago.
OK I have to leave right now. Will look for your response in email
Expert:  Josh replied 4 months ago.

Hi!

I can help you through remote assistance when you are free again. Please reply back when you have a minute