Hi. My name is***** you for your question and the opportunity to assist.
Microsoft doesn't do business like that. This is an attempt to get personal information.
Are you at this time able to get into the laptop and use it?
Can we do a screen sharing session and I can address the issue and also set you up
with a good, free, anti-virus program?
Please use the "Type your reply here" box below to respond to me.
Click Send when complete and I'll be able to see it and help you.
I didn't send an answer. I asked you this question: