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Hi. My name is***** you for your question and the opportunity to assist.
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Are you at this time able to get into the laptop and use it?
Can we do a screen sharing session and I can address the issue and also set you up
with a good, free, anti-virus program?
Please use the "Type your reply here" box below to respond to me.
Click Send when complete and I'll be able to see it and help you.
I didn't send an answer. I asked you this question: