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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We detected something unusual about a recent sign-in to the

Customer Question

We detected something unusual about a recent sign-in to the Microsoft account [email protected] To help keep you safe, we required an extra security challenge.
Sign-in details:
Country/region: Canada
IP address: 154.5.114.170
Date: 11/8/2016 10:18 AM (PST)
If this was you, then you can safely ignore this email.
If you're not sure this was you, a malicious user might have your password. Please review your recent activity and we'll help you take corrective action. Please advise as to action required from me regarding this message
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: MacBook Air Operating System is?
JA: Have you installed any updates recently?
Customer: On MacBook yes I also have tried to set up my gmail account which is a problem and I have noticed that my Microsoft word has changed
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I just want to understand the problem
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.

Hi!

Are you able to sign into the account? I can help you check to see if anyone has tried to access your account.

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