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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It is slow and has deleted passwords for my husband several

Customer Question

it is slow and has deleted passwords for my husband several times
JA: When did you last reset your username and password?
Customer: 3 months ago. My account is the only one that is password ***** as I am the administrator for the computer
JA: Have you installed any updates recently?
Customer: The computer updates on a weekly schedule. To be honest I haven't looked for any. As well, it's been a while since you guys looked at the computer (virtually) and that's something else I'd like you to do
JA: Anything else you want the computer expert to know before I connect you?
Customer: Other than looking at the computer and seeing if there are any problems? No Okay
Submitted: 22 days ago.
Category: Computer
Expert:  Byron replied 22 days ago.

Hi. My name is***** you for your question and the opportunity to assist. What type of

passwords were removed? Were these for websites or for logging in to the computer itself?

Expert:  Byron replied 22 days ago.

If you want I can connect remotely and troubleshoot this issue?