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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I wanted processing on windows and got a whole slew of other

Customer Question

I wanted processing on windows and got a whole slew of other things. Now I can't take them off The instant support was added with the processor, for one and won't let me do anything. My app kdy and Cortana is locked out.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Corsova, I believe which I bought last year. It was upgraded to windows 10 The name onlly shows at the beginning but Acer is a part of it.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just that everything has to be explained. I am not an expert - know only how to play games and be on FB. I was trying to type a story of advise for school children. That's all I wanted to do.
Submitted: 1 month ago.
Category: Computer
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?