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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My phone setting icon said I needed an update so I clicked

Customer Question

my phone setting icon said I needed an update so I clicked it and entered my pass code. The phone then went to "verifying" and for the past hour all it does is show that circle and the word verifying and it won't unlock from there or let me close the phone - what can I do?
JA: What kind of computer do you have?
Customer: THIS IS FOR MY CELL PHONE WHICH IS AN APPLE 5 WITH SPRINT
JA: Have you installed any updates recently?
Customer: NO, I WAS JUST RESPONDING TO THE PHONE SETTING GIVING ME THE COMMAND TO UPDATE MY APPLE SYSTEM
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 6 months ago.
Category: Computer
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Push and hold down the power button on the phone for 45 seconds and then release it.

Wait for 3 mins and then power it back on.

Let me know how it goes.