Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Uninstall the app from the computer.
App removal tool that's free (no need to buy one of the commercial applications listed above). It's called TrashMe.http://www.jibapps.com/products/trashme/
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