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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4677
Experience:  B.Sc. Computer Science with Honors
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I can't open my Google Earth app on my MacBook Pro and it

Customer Question

I can't open my Google Earth app on my MacBook Pro and it says it has been successfully down loaded
JA: Just to clarify, how old is your MacBook Pro and what operating system are you running?
Customer: 10.7.5
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No that will do
Submitted: 29 days ago.
Category: Computer
Expert:  Michelle replied 29 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 29 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Uninstall the app from the computer.

Expert:  Michelle replied 29 days ago.

App removal tool that's free (no need to buy one of the commercial applications listed above). It's called TrashMe.

http://www.jibapps.com/products/trashme/

Expert:  Michelle replied 29 days ago.

I hope I’ve provided the information you were seeking. If you have any question feel free to ask. Provide a rating only when you are satisfied with my service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you