Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know a bit more about the problem
what is not working - keyboard or problem is there with computer itself
It is just the keyboard and track pad .Lenovo t400 thinkpad laptop.
What Operating System (OS) is running on the computer?
How old is the computer?
windows 7 pro
about 5 years
do you have a usb keyboard?
I have tried using a usb keyboard but it doesn't work. I am however
able to use a mouse .
did you try all the usb ports to connect the usb keyboard?
yes I tried them all.
was the laptop dropped or fallen from a height?
no it wasn't
one last question, when was is working fine last time?
Nov 4th was the last time it was working fine.
For windows 7
click the windows menu button select search
type in system restore and hit enter.
Now the system restore dialog box will open.
click the round circle like radio button which says choose a different restore point and then hit the next button
on the next screen or box you will see a check box at the bottom says show more restore point.
Click on it to put a check mark on it you will get many old dates
click on one of the old date and hit next and now hit finish.
The computer will restart on its own while it restart please do not interrupt it will take around 10 mins to get you back to working windows without any problem.
yes I tried that and the keyboard still doesn't work. Do you think
it is the driver? thank you.
Turning the computer back to an earlier date that it was still working on was one of the first things I tried. It did not affect the keyboard though.
Do I need to update the driver and if so do I first need to update the bios? Please feel free to pass this issue along if you do not know the answer. ThankYou in advance and have a great day.
did you try the restore steps?
yes i tried that, it didn't help
go to the start menu --> search device manager --> look for Keyboard and right click on keyboard and choose uninstall and then restart
when you uninstall it shuts down the external mouse which is the only
means of doing anything since the keyboard doesnt work. So after I click
uninstall there is no way to get to restart.
uninstalling the keyboard removes the mouse as well?
Try to power it off manually and back on.
Do you have a working computer and flash drive?
yes i have a working computer and flash drive
try to download teamViewer on the flash drive and then run it on the broken PC to connect me
Please download and run this file and provide me the ID/Password: