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Andy, Computer Consultant
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I cannot install the new Windows 10 update, Moderate, A few

Customer Question

I cannot install the new Windows 10 update
JA: How much experience do you have with this particular machine?
Customer: Moderate
JA: Have you installed any updates recently?
Customer: A few failed over the last few weeks but some were successful
JA: Anything else you want the computer expert to know before I connect you?
Customer: The error message is 0xc1900101-0x30018
Submitted: 7 months ago.
Category: Computer
Expert:  Dan replied 7 months ago.

Hello and thank you for your question. I look forward to assisting you today. Is this the first attempt of trying to update to Windows 10?

Customer: replied 7 months ago.
No I have tried several times
Expert:  Dan replied 7 months ago.

How are you trying to install the update? Are you using an update disc and what version of Windows are you updating from?

Customer: replied 7 months ago.
Build 10240
Customer: replied 7 months ago.
Also my computer is booting very slowly
Expert:  Dan replied 7 months ago.

Are you using a Windows CD for the upgrade?

Customer: replied 7 months ago.
I created an update disc and flash drive
Expert:  Dan replied 7 months ago.

Okay so you already have Windows 10 according to the build number. Are you just trying to install the latest updates?

Customer: replied 7 months ago.
I was hoping the new version would correct the slow boot time
Expert:  Dan replied 7 months ago.

Okay. The error you are seeing when you try to install the updates could be caused by your antivirus. Try turning that off or disabling it then try the updates again.

Customer: replied 7 months ago.
I use AVG. I have already tried disabling it, but I still cannot update
Expert:  Dan replied 7 months ago.

Do you have any USB devices plugged in when trying the updates? If so make sure you remove them as well.

Customer: replied 7 months ago.
My mouse and keyboard are usb. I have removed everything else.
Expert:  Dan replied 7 months ago.

Okay, right click on the Windows start icon and click on Command Prompt (admin).

Expert:  Dan replied 7 months ago.

At the prompt type sfc /scannow and wait for it to complete then restart your computer and try the updates again please.

Customer: replied 7 months ago.
ok
Customer: replied 7 months ago.
It's running
Expert:  Dan replied 7 months ago.

Okay it will probably take a bit.

Customer: replied 7 months ago.
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.
Verification 23% complete.Windows Resource Protection could not perform the requested operation.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.
Verification 23% complete.Windows Resource Protection could not perform the requested operation.
Customer: replied 7 months ago.
I got the above error.
Expert:  Dan replied 7 months ago.

Okay, did you run the command from the elevated command prompt (Admin)?

Customer: replied 7 months ago.
I think so. I am running it again from
an elevated prompt
Customer: replied 7 months ago.
Same error message
Expert:  Dan replied 7 months ago.

Okay then try this. Restart your computer. After it restarts, right click on all of the icons running on the right side of the task bar and close those programs. Try running the command again after that and let me know please.

Customer: replied 7 months ago.
same error occurred
Expert:  Dan replied 7 months ago.

Okay try this. Right click taskbar, click Task Manager, click more details, click services tab, click name until you can see wuauserv, right click wuauserv, click stop. Let me know when completed.

Customer: replied 7 months ago.
ok, I stopped the service.
Expert:  Dan replied 7 months ago.

Now open the Command Prompt (Admin) and paste this command into the prompt: netsh winhttp import proxy source=ie Restart and try your updates again and make sure no antivirus is running.

Customer: replied 7 months ago.
I get the following syntax errorMicrosoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>netsh winhttp import proxy source=ie Restart
The syntax supplied for this command is not valid. Check help for the correct syntax.Usage: import proxy [source=]ieParameters:Tag Value
source - from where the setting is importedExamples:import proxy source=ieC:\WINDOWS\system32>
Expert:  Dan replied 7 months ago.

Make sure your command prompt looks like this.

Customer: replied 7 months ago.
I ran the command, turned off AVG and then tried to install the Windows update, but it failed.
Expert:  Dan replied 7 months ago.

Try this LINK and make sure you have the Anniversary update installed and let me know how that goes please.

Customer: replied 7 months ago.
I used the link but the installation failed.
Expert:  Dan replied 7 months ago.

Well you can try to manually download and install updates from this LINK. It might be kind of a pain but they should install. Make sure you click on only those for Windows 10.

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