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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 497
Experience:  IT Manager at Wood Group PSN
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I play My Vegas games on line. I have been trying to

Customer Question

I play My Vegas games on line. I have been trying to purchase a reward with my reward credits and I am getting a message that I have met my limit. I understand the 30 rolling day clause. however the last time I was at an MGM resort was Oct. 3, 2016. My 30 days is up but the "clock" on my account has not reset. Help
JA: Have you contacted anyone about your account?
Customer: I contacted Mlife about this and they can see nothing from their end that would restrict my purchase. They gave me your info to contact you. They cannot reset this "clock".
JA: Have you installed any updates recently?
Customer: Nothing that I know of that would influence this. I did have to replace the hard drive on my lap top recently but it did not effect the games and my point totals. I play these games on my lap top and an ipad.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Thank you, Pearl. Nothing else; I just want to make a purchase and I can't do it.
Submitted: 1 month ago.
Category: Computer
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Hi

Is this a pc issue?

Customer: replied 1 month ago.
No, I get the same response on my ipad which has not had any maintenance.
Customer: replied 1 month ago.
Are you still with me?
Expert:  Kevin T replied 1 month ago.

Sorry I had to step out. I am back and ready when you are.

Customer: replied 1 month ago.
What have you done to resolve my issue?
Expert:  Kevin T replied 1 month ago.

You will need to contact MGM as we have no access to these accounts.

Sorry.

Customer: replied 1 month ago.
That's funny, they referred me to you as they cannot reset "clock/timer" for My Vegas Slots.
Customer: replied 1 month ago.
They said it was an IT issue.

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