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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can not locate access to AOL! Not an issue with AOL, problem

Customer Question

can not locate access to AOL!
JA: How long have you had this issue with your A.O.L. account?
Customer: Not an issue with AOL, problem emerged with unrequested update of my computer
JA: Have you installed any updates recently?
Customer: when I turned on my computer today, a message on the screen indicated that an update was in progress ~ after the update was completed, my computer had been converted to a Microsoft format which I do not want or understand!! How do I return it to the original system??
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 28 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 28 days ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Jason Jones replied 28 days ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason