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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have spent over 3 days trying toget into gmail buy using

Customer Question

I have spent over 3 days trying toget into gmail buy using new google acct. The worst experience I ever had now all I wasnt is to cancel google and keep gmail after 4 years...I had bing. I,m very ill with cancer anc cannoty have this kind of stress.
JA: How long have you had this issue with your Gmail account?
Customer: 3days
JA: Have you installed any updates recently?
Customer: cant even remember, dont think so
JA: Anything else you want the computer expert to know before I connect you?
Customer: that The system they have isinadeqauate and not easily understoo, plus the don;t tell you when they have already left while you keep trying
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the error or message when trying to get into your gmail email address?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your full email address?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Bruce Wilner replied 30 days ago.

I have zero idea what "cancel Google and keep gmail" is supposed to mean.

Google is a vendor; gmail is an e-mail service. The one is a corporation; the other is a piece of software and allied software infrastructure.

I can't imagine why it would take three days to "get into" Google "by using a gmail account," but perhaps I'm not understanding what "getting into" means. Google is not something that one "gets into." Please try to clarify. Thank you for your cooperation.