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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get into my computer because I do not remember the

Customer Question

I cannot get into my computer because I do not remember the last password ***** used to log in.
JA: Have you tried having password ***** directions emailed to you?
Customer: I get a message to go to accountlive.com/password/reset but there is not direct link
JA: Have you installed any updates recently?
Customer: yes and I have not used this laptop in the past year. When I tried to sign in I first had to reconnect to the network. I have done this but get the requirement to put in my old .msn password ***** get into my computer files
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just need to know if I have to reset my password ***** I also need to reset my Ipad and phone
Submitted: 24 days ago.
Category: Computer
Expert:  Byron replied 24 days ago.

Hi. My name is***** you for your question and the opportunity to assist. Do you use your old msn address to sign in to iTunes?