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Hi there and welcome
I am sorry to hear about the issue you are having.
All we need to do is have you reset the password ***** you can then sign in using this new password
To do this, please click on my link below
Then follow the onscreen steps to reset your password.
Once the password ***** been reset, you can then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
Can you provide me a little more detail please Phyllis? How exactly did it not work?