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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16050
Experience:  5 years as Network Admin, 10+ years of IT support
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I have a problem and I was going to send this to a friend

Customer Question

i have a problem and I was going to send this to a friend
Are you available I Have a big problem here at the house as you remember it had a big computer 16 on the ram and big processor as well as just shy of 200 on comcast cable for downloads
The problem is that the computer wanted to update yesterday with 16 updates (important) so I clicked install 11 o'clock Monday and this morning it is still saying that it is downloading 0 KB O % complete
Got a fix or do I need you here
Submitted: 1 month ago.
Category: Computer
Expert:  Josh replied 1 month ago.

Hi!

Click on Start and type in CMD

In the list, RIGHT CLICK on command prompt and select Run as Administrator

On the black screen, type: sfc /scannow (there is a space between sfc and /scannow) and press enter

Let the scan run and please let me know the result when it is finished

Customer: replied 1 month ago.
no integrity violations
Customer: replied 1 month ago.
I am tight for time
Customer: replied 1 month ago.
are you there Josh
Customer: replied 1 month ago.
it is still trying to download up dates
Customer: replied 1 month ago.
What is happening Josh
Expert:  Josh replied 1 month ago.

I apologize -- Please restart your computer and try to download the updates again.

Customer: replied 1 month ago.
ok just hit the shutdown ???
Expert:  Josh replied 1 month ago.

Hold down the power button for 5-10 seconds until the computer powers off. Wait 20 seconds and power it back on again

Customer: replied 1 month ago.
did that and it is restarted but I am out of time I will try the updates tonight when I get in
Customer: replied 1 month ago.
will update you tomorrow
Expert:  Josh replied 1 month ago.
Okay, thank you.
Expert:  Josh replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 1 month ago.
I tried to reinstall the next day it did not work it's still will not take the updates
Expert:  Josh replied 1 month ago.

Same issue?

Customer: replied 30 days ago.
its not working
Expert:  Josh replied 29 days ago.

Are you receiving the same 0% issue?

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