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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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System keeps looking for "HPPhotosmartEssential" and it is

Customer Question

System keeps looking for "HPPhotosmartEssential" and it is not on the machine. Where and how can I download the file? or Tag? or whatever.
JA: What's the make/model number of your printer? How old is it?
Customer: Make HP
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Model is HP Officejet 5610v All-in-One. I am running a custom built machine using Windows 7 - Not Professional but next step down.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It is an issue when I try to run other programs and a message keeps popping up that says it is looking for the "HPP...ial" I don't know what happened a week or two ago. I probably tried to update the driver.
JA: Anything else you want the printer expert to know before I connect you?
Customer: ? I don't know what to add.
Submitted: 7 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Does this issue occur when you open / use every program?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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