thank you very much for your question. My name is***** am a computer expert since 17 years and I will be assisting you today.
Can you please let me know who your email provider is (e.g. what is the text behind the @ within your email address). Which program do you use to retrieve emails with your Mac, or is it via the web browser (like for example Safari) only?
Thanks for your patience and best regards,
Thank you and yes, I understand that. We can try by text then and if we don´t get along, we can still remote connect with each other. So first off (since I can´t see it since I can´t connect to your computer as you say), I need more information from you:
How you open your emails. Which program are you using for that? Is it Outlook (just as an example) or do you open them via your web browser (Safari for example)?
OK, thank you. Do you save copies of your emails in your comcast inbox or is Outlook (or whatever it is) set up in a way that it will delete the messages from the server after retrieving them?
Great, but now they are deleted by the technician as you say, correct? So we need to check if they are still on the Comcast server. Can you check how the mail program is setup in terms of that? Is it set to delete emails after downloading them or to keep a copy on the server?
OK thank you, ***** ***** can remotely connect anytime and get this solved in about 30 minutes. Just let me know and thanks again.
Thanks. So it would now be best if you´d login to the comcast webmail site and check if all the emails are still on there.
You are welcome Lisa, please let me know how it goes and if you have any requests (this involves no extra costs of course). I would also be very happy about a positive rating, if you think I did well (select 3 to 5 stars at the right upper corner of this question and click on "submit"). We can continue communicating after a rating as well of course. Thank you very much and best regards,