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Kevin T
Kevin T, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 474
Experience:  IT Manager at Wood Group PSN
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Its not the computer i am on its x550ca notebook pc

Customer Question

its not the computer i am on its x550ca notebook pc spd0304u
JA: Just to clarify, what is your notebook's exact make and model?
Customer: the notebook i am having problems with is asus x550ca spd0304u
JA: Have you installed any updates recently?
Customer: no and can't get past the screen that has the date and time
JA: Anything else you want the computer expert to know before I connect you?
Customer: never used asus before so i have no clue where to start.
Submitted: 26 days ago.
Category: Computer
Customer: replied 26 days ago.
please send answer email as i cannot us apple itunes on my samsung android
Customer: replied 26 days ago.
I have booted and rebooted laptop several times. Cannot get past the screen with date and time to log on
Expert:  Kevin T replied 26 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 26 days ago.

What's the issue you are having? It is not clear above.

Customer: replied 26 days ago.
on the asus x550ca-spd 0304U notebook I cannot get past the screen with the date & time in the lower left corner to be able to log onto computer and start using it
Customer: replied 26 days ago.
You cannot get on the computer even if i wanted you to
Expert:  Kevin T replied 26 days ago.

What happens when you try and get in?

Customer: replied 26 days ago.
i am on another laptop to ask you these questions
Customer: replied 26 days ago.
tell me what i need to do
Expert:  Kevin T replied 26 days ago.

I need to know what happens when you try to sign in.

I will be back in 30 minutes.

Customer: replied 26 days ago.
I get an arial view of what looks like a shoreline. the bottom left corner has the time and below that the day and date. the bottom right corner is the wifi and battery symbols
Expert:  Kevin T replied 26 days ago.

Can you take a picture and attach it here?

Customer: replied 26 days ago.
How do I attach it from my phone or can i have your email address to send it to?
Customer: replied 26 days ago.
see attachment
Customer: replied 26 days ago.
limited income and cannot afford for you to remotely connect
Customer: replied 26 days ago.
hello? did you get the attachment?
Customer: replied 26 days ago.
Its been over an hour....what is going on?
Expert:  Kevin T replied 26 days ago.

Can you click on the screen, what happens?

Customer: replied 26 days ago.
I have. Nothing happens. I told you it was frozen
Expert:  Kevin T replied 26 days ago.

Ok - do you have a back-up of your files?

Customer: replied 26 days ago.
no...a friend gave this pc to me
Customer: replied 26 days ago.
the friend is no longer in this country.
if i had other references or if the basic clicking or rebooting would work i would not have contacted you
Expert:  Kevin T replied 26 days ago.

If their is nothing on it we can do a restore.

Happy to do this?

Customer: replied 26 days ago.
before i agree, what is the process...high level
\
Expert:  Kevin T replied 26 days ago.

We can restore it to factory.

I will give you insurctions how to do this.

Customer: replied 26 days ago.
with windows 10?
Customer: replied 26 days ago.
that is how it was purchased
Expert:  Kevin T replied 26 days ago.

Yes, although it looks like 8 you may have at the moment?

Customer: replied 26 days ago.
i am not paying you another 9.00.....the initial fee i paid should cover this...if not...refund my money
Expert:  Kevin T replied 26 days ago.

I'll give you the insructions that is system generated!

Customer: replied 26 days ago.
forget it....this is a rip off, refund my credit card NOW or its better business bureau complaints, If its not a rip off, you would be walking me through how to do it and staying on until all fixed.
Expert:  Kevin T replied 26 days ago.
  1. On a working PC, go to the Microsoft software download website.
  2. Download the media creation tool and then run it.
  3. Select Create installation media for another PC.
  4. Choose a language, edition, and architecture (64-bit or 32-bit).
  5. Follow the steps to create installation media, and then select Finish.
  6. Connect the installation media you created to your nonfunctional PC, and then turn it on.
  7. On the initial setup screen, enter your language and other preferences, and then select Next. If you're not seeing the setup screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.
  8. Select Repair your computer. On the Choose an option screen, select Troubleshoot > Advanced options > System Restore.

    This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won’t affect your personal files.
Customer: replied 26 days ago.
please refund my credit card charge...this is a damn rip off....for $40 a month you should stay on the phone with me giving me instructions and help until the correction is completed
Expert:  Kevin T replied 26 days ago.

Your post has been flagged for a refund.

I am sorry we could not help you to your acceptable standard

Regards

Kevin

Windows Expert