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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Someone is calling me saying my microsoft service will be

Customer Question

someone is calling me saying my microsoft service will be cut off. Do I even have microsoft service?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Mac Book pro using comcast, Safari and Goggle Chrome.
JA: Have you installed any updates recently?
Customer: I have tried, but I can only get just so far and I hit a brick wall. The update just sends me back to the beginning.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 3 months ago.
Category: Computer
Expert:  Tim replied 3 months ago.

George, I'm Tim. I need more info, but this is 99.9% a scam, give them nothing.

Expert:  Tim replied 3 months ago.

No one ever calls from Microsoft, or anywhere else, this has been a big scam where they ask for remote access and either encrypt them all so you can not use them and hold them for a ransom of about 500.00 USD and even when paid do nothing, Or they connect, install software that gives them permanent access to your PC, and proceed to steel all private info, like Credit card info, tax returns, etc.

Expert:  Cody replied 3 months ago.

Checking in do you need more help with this?

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