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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 17500
Experience:  5 years as Network Admin, 10+ years of IT support
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I'm trying to recover an old Email address and don'know the

Customer Question

I'm trying to recover an old Email address and don'know the password
JA: When did you last reset your username and password?
Customer: that's the problem its been a long time
JA: Have you installed any updates recently?
Customer: yes I just got my machine back the E-mail address was locked in live mail and because it got signed off I can't get into it now
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have used this e-mail right along so it is important
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.

Hi!

You can reset the password ***** your account by using the password ***** form. Click here: https://account.live.com/ResetPassword.aspx?

Enter your email address and follow the prompts to reset the password ***** use the new password ***** sign in.

If you are having any issues or questions, please reply back here otherwise if you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 5 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 5 months ago.

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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