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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It's not my computer, it's my phone. I'm locked out of my

Customer Question

It's not my computer, it's my phone. I'm locked out of my phone, it won't let me make calls out but I can receive calls. I just had major surgery last week and need the phone in case of emergency. Can you help me?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's an Android LG 4LTE
JA: Have you installed any updates recently?
Customer: No, no updates. Since I can take calls coming in, can we figure this out by phone?
JA: Anything else you want the computer expert to know before I connect you?
Customer: My computer is fine, it's the phone that's the problem. Can you help me with that?
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

Are you saying you cannot unlock the screen on the phone?

Customer: replied 6 months ago.
I can't get to the screen on my phone. It keeps asking me to choose a wifi, which I have, but it won't take what I thought was my password ***** it. So I can't make outgoing calls.
Expert:  Richard replied 6 months ago.

Thanks

Do you have a windows computer already connected to the wifi network?

Customer: replied 6 months ago.
I thought this was free for the first month. There was no mention of an additional fee.
Customer: replied 6 months ago.
I don't understand how you can take remote control of my phone.
Expert:  Richard replied 6 months ago.

Hi there, for all costs you will need to contact customer service.

The offer is to connect to your computer to get the wireless password. It is optional else we continue here

Customer: replied 6 months ago.
I don't think I want to continue. Google customer service should be free. I also want my free month cancelled and my Visa information returned to me.
Customer: replied 6 months ago.
I'd like verification that the cancellation and information are being returned to me.
Expert:  Richard replied 6 months ago.

ok, will do

Customer: replied 6 months ago.
How will I receive the verification?