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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have been trying to return after 4 years but Wont let me in

Customer Question

Hi have been trying to return after 4 years but Wont let me in I fixed up mostly all requirements bar 2nd security name which I cant remember so far nothing regars Sally this is of course for Pay Pal
JA: When we are ready I'll take you to the appropriate web page.
Customer: Pearl are you still there,If I sound strange Im unable to access pay pal & no matter any time I access the site Im unsuccessful
JA: What kind of computer do you have?
Customer: Dell & 7
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have been trying for two wks to no avaiol
Submitted: 2 months ago.
Category: Computer
Expert:  Richard replied 2 months ago.

Hi there and welcome

To confirm, you are not able to complete the follow steps to reset your password *****?

https://www.paypal.com/au/webapps/accountrecovery/passwordrecovery

Customer: replied 2 months ago.
password ***** final secureity ? is not!
Expert:  Richard replied 2 months ago.

Sorry? I am not too clear on your reply

Can you provide more detail please on your message?

I can also call if you need

Customer: replied 2 months ago.
trying to use paypal after 4year absence all secure Questions answered except 1 last question which I have forgotten. I cannot afford the phone call I do have a landline.
Customer: replied 2 months ago.
can you answer this ? for me please
Expert:  Richard replied 2 months ago.

Thanks,

Then you will need to call 1800 073 263

Once verified over the phone you can then regain access again to your account

Let me know please how you go

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