How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I forgot my password to my HP laptop, HP Pavilion running

Customer Question

I forgot my password ***** my HP laptop
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: HP Pavilion running Windows 10.
JA: Have you installed any updates recently?
Customer: Windows 10 I always use the fingerprint reader to log on. Consequently I do not remember my password
JA: Anything else you want the computer expert to know before I connect you?
Customer: HP Pavilion DV8 Notebook PC 64 Bit OS
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Does it show a name or username at the password ***** login screen of your HP laptop?
Does it also show an email address at the password ***** login screen?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Cancelling for tonight. I will try again tomorrow
Expert:  Viet - Computer Tech replied 1 month ago.

OK, we've emailed you (from JustAnswer / Viet.) Please reply back at this web page tomorrow in order to continue. Thank you,

Customer: replied 1 month ago.
I found the password ***** an old file. Thanks for you offer of help
Expert:  Viet - Computer Tech replied 1 month ago.

Great. Do you need help with any other computer question / issue today?

Thank you for the update.